Terms and Conditions

By engaging with our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Tuition Agreement

The tutor agrees to provide tuition as agreed upon in a client’s ‘Tuition Agreement’.

Details within this agreement will cover:

  • The form of tuition (i.e. Online or In person)

  • The subject in which tuition will take place (i.e. Which particular tuition programme).

  • What the main aims of the tuition will be.

  • What the basic requirements are for tuition to take place.

Introductory session

A 60 minute introductory session will be offered to all new students that have not been a student of OL Tutoring in the past.

The introductory session will be included in the tuition period at no additional cost after payment is received and ideally before the first scheduled session.

The typical aims and contents of this introductory session will be:

  • For the student to get to know the tutor better.

  • For the tutor to get to know the student better.

  • For the student to explore their online education platform that will be used during the tuition period.

  • For the tutor to undertake any initial assessments necessary to aid tuition.

2. Fees and Payment

A weekly rate will be charged for each week of tuition as detailed in your ‘Tuition Agreement’.

The introductory session and any additional support sessions, given at the tutors discretion, will be free of charge.

Payment for any tuition is to be paid in full before it is to take place.

Please read our absence and rescheduling policy below for details on how these events may affect fees and payment.

Please read the ‘Termination of Agreements and Notice Period’ section below for details on how these events may affect fees and payment.

Adjustments to Fees

Once agreed, the fee for tuition will remain as indicated in the agreement while subject to adjustments set out in the terms and conditions and policies of OL Tutoring. The fee for tuition outlined in a ’tuition agreement’ is independent from any other agreed fee charged to new or existing students and their guardians.

Payment Details

Payments should be made via Stripe (Our chosen payment processor) by clicking the payment link presented to you when booking tuition on our ‘Tuition Booking Form’ after your consultation call.

Referral Rewards

A referral reward will be given to anyone* whose sole name and email address is given as a referral maker by any OL Tutoring students who meet the following criteria:

  • They are a new student to OL Tutoring, meaning they have not been tutored by OL Tutoring before.

  • They enter a tuition agreement for the KS2 SATs Tuition Programme or 11+ Tuition Programme.

  • They complete a minimum of three scheduled weekly sessions as part of a programme.

*Referral makers must be 18 years of age or older. OL Tutoring will endeavour to contact the referral maker via email to organise payment of the referral reward. In order to accept the reward the referral maker will need to provide sufficient bank details that allow us to transfer the reward amount into their bank account. The referral reward is only redeemable by BACS bank transfer. In the event that a BACS transfer is not possible, OL Tutoring may, at its discretion, offer an alternative payment method. There is no minimum number of times a referral maker may be named as the referral maker by different OL Tutoring students. No reward payment will be due to any referral maker who fails to meet these criteria.

The name and email address of the referral maker must be given before the third scheduled weekly session of the qualifying OL Tutoring student. OL Tutoring will collect and use the personal data provided (name, email address, and bank details) solely for the purposes of administering the referral reward scheme. This data will be processed in accordance with our Privacy Policy and applicable data protection laws.

The amount that will be awarded will reflect the tuition agreement that was entered by the referred student. If a tuition agreement with a single up front tuition fee for a period of 12 weeks in total was entered, a reward amount of £35 will be given. If a tuition agreement with a recurring weekly payment plan was entered, a reward amount of £20 will be given. OL Tutoring reserve the right to change the amount offered as a referral reward at any time by updating these terms and conditions. The referral reward amount awarded will reflect the amount stated in these terms and conditions at the time when details of the referral are collected by OL Tutoring.

OLT+ Membership Discount Redemption

Current students subscribed to OLT+ Resources on www.oltutoring.co.uk can redeem a free weekly session during the academic year (September - July inclusive) the subscription was purchased in. This offer can only be redeemed once per academic year. The value of the free session will be determined by the weekly rate outlined in the ‘Tuition Agreement’ of the student the subscription is linked to. The value of the free session will be refunded via BACS bank transfer on receipt of correct bank details or will be deducted from the total tuition fee that’s due if we are notified before tuition is booked.

3. Absence and Rescheduling Policy

By agreeing to these terms and conditions for tutoring services provided by OL Tutoring, you acknowledge and agree to follow the terms outlined in our Absence and Rescheduling Policy. Please read them carefully.

4. Online Tuition Policy 

By agreeing to these terms and conditions for tutoring services provided by OL Tutoring, you acknowledge and agree to follow the terms outlined in our Online Tuition Policy. Please read them carefully.

5. In-person Tuition Policy

By agreeing to these terms and conditions for tutoring services provided by OL Tutoring, you acknowledge and agree to follow the terms outlined in our In-person Tuition Policy. Please read them carefully.

6. Students Code of Conduct

By agreeing to these terms and conditions for tutoring services provided by OL Tutoring, you acknowledge and agree to follow the terms outlined in our Student Code of Conduct Policy. Please read them carefully.

7. Waiting List Policy

By agreeing to these terms and conditions for tutoring services provided by OL Tutoring, you acknowledge and agree to follow the terms outlined in our Waiting List Policy. Please read them carefully.

8. Safeguarding 

By agreeing to these terms and conditions for tutoring services provided by OL Tutoring, you acknowledge and agree to follow the terms outlined in our Safeguarding Policy. Please read them carefully.

9. Privacy & GDPR

By agreeing to these terms and conditions for tutoring services provided by OL Tutoring, you acknowledge and agree to follow the terms outlined in our Privacy Policy. Please read them carefully.

10. Contact Information

To get in touch with a member of our team please contact us via email at support@oltutoring.co.uk

Tutor contact information for guardians:

Your tutor’s contact information will be shared with you via email once a tuition agreement has been accepted.

Tutor contact information for students:

Students can make contact with their tutor at any time on Google Classroom once tuition has begun and an account is set up. The tutor will endeavour to reply to students as promptly as possible and before the next scheduled session. All communications between a tutor and a student are monitored following our Safeguarding Policy.

We cannot guarantee that we will be able to contact students or guardians outside of the tutor’s working hours. If unavailable we will endeavour to contact you back as soon as possible. Tutor working hours are subject to change during your period of tuition. Notice of changes to these hours will be communicated to you during your tuition period.

11. Termination of Agreements and Notice Period

You may terminate your ‘Tuition Agreement’ at any time before the day of the third scheduled tuition session. In this instance, you will be refunded the full tuition fee paid, minus any fees for any weeks of tuition already started or complete; in line with the weekly rate detailed on your ‘Tuition Agreement’.

If you wish to terminate an agreement on or after the date of the third scheduled tuition session and before the end date of the tuition period outlined in your ‘Tuition Agreement’, a notice period of at least one week must be given in writing and no refund for any tuition will be due.

On termination of your ‘Tuition Agreement’ any outstanding payments must be paid.

The tutor reserves the right to terminate an agreement at any time and for any reason. In this instance we will endeavour to provide advanced notice of termination and a refund that fairly reflects the services already provided, if any.

12. Agreement

By enrolling in OL Tutoring's tuition sessions, students and guardians agree to adhere to these terms and conditions.

These Terms and Conditions were last updated on: 14/02/2025.